To Our Southern Nevada Veterans, Families, Caregivers and Stakeholders:
In response to COVID-19, the VA Southern Nevada Healthcare System, along with our local, state and federal partners, continue to make adjustments in the delivery of care and services.
This week, in support of the State of Nevada Governor Steve Sisolak’s expansion of stay at home and social distancing directives and to further minimize traffic within our facilities, we are formally suspending all walk-in customer service for our business operations. Until further notice, the following services will need to be accessed virtually either via phone or the internet: Enrollment, Beneficiary Travel, Release of Information, Patient Advocate, MyHealtheVet, Facility Revenue, Voluntary Service and Veterans Benefits. Information and options for each are provided below.
Additionally, we continue to work to find ways to safely deliver care to our enrolled Veterans. One such initiative is the introduction virtual same-day services for Veterans with urgent primary care and mental health needs. More information is included below.
We also want to provide you with updates on activity going on in the local community that may have a direct impact our Veterans.
First, the eastbound and westbound ramps at Pecos Road and the Clark County 215 Beltway will close April 6 for construction. Veterans traveling to the North Las Vegas VA Medical Center on the beltway will need to exit at Losee Road or Lamb Boulevard to access the facility. Construction is estimated to take approximately four months.
Second, Nellis Air Force Base has declared a public health emergency. As such, beginning April 6, the base will begin limiting access to mission essential personnel and those who reside on the installation.
Finally, we want to warn our Veterans of several COVID-19-related scams that are circulating within the community, with some specifically targeting Veterans. We ask that you remain vigilant and NEVER give out personally identifiable information or other personal or sensitive data such as financial and banking information or passwords. Furthermore, The VA will never call you to request money or visit your home without pre-coordination.
We realize many of you count on the VA as a lifeline, particularly when dealing with stressful events such as this. As such, we wanted to remind you that the following resources are available:
VA Mental Health COVID-19 Web Page
The VASNHS chaplaincy support number for Veterans is: 702-275-3011. This number can be contacted at any time.
Veteran Crisis Line
If you are a Veteran in crisis, you can call 1-800-273-TALK (Option 1).
OR Text 838255; OR confidential chat: www.veteranscrisisline.net.
Veterans who have flu-like symptoms such as fever, cough and shortness of breath should contact us immediately before you visit one of our VA facilities. Call us at 702-791-9000 (option 3) or 877-252-4866.
For more information on what Veterans need to know about COVID-19, please visit the VA’s Frequently Asked Questions Page.