Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.
The Nevada Department of Veterans Services, Southern Nevada State Veterans Home (SNSVH) is recruiting for an IT Professional 6. The position is geographically located in Boulder City, Nevada. Under the supervision of an IT Professional 3, incumbents ensure network reliability by assisting in the implementation of IT strategies to ensure consistent configuration and operation of the network and computer system. Configure, manage, and troubleshoot Microsoft Operating Systems, email, databases, and Microsoft Windows Active Directory networks. The ability to also manage and troubleshoot software installations, common network services, configure and troubleshoot productivity suites, provide users with dependable access to computer and network resources. The incumbent will also manage local and remote connections to other agency offices and administer communication systems. General knowledge of at least one programming language such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. A State of Nevada/FBI background check will be required of the selected applicant. Requires a valid driver’s license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Essential Qualifications
Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties
Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Incumbents in this class may supervise lower level technicians or serve as a team leader, but this does not, by itself, constitute justification for allocation to the higher level. This is the advanced journey level for network operations and support. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including a large number of end users often requiring assistance with difficult application and data access issues, or resolving issues at varying difficulty where the cost and effect of system failure is elevated. Incumbents are required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. They are often required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption.
Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.
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