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Privacy Policy

Effective Date: January 1, 2026

The Nevada Department of Veteran Services (“NDVS,” “we,” “us,” or “our”) is committed to protecting the privacy and security of visitors to our website. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website or make a donation through our online services.

By using this website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Personal Information

When you voluntarily provide it, such as when making a donation, contacting us, or signing up for communications, we may collect:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Donation amount and transaction details


Payment information (such as credit card numbers) is processed securely through third-party payment processors and is not stored on NDVS servers.

2. Non-Personal Information

We may automatically collect limited non-personal information, including:

  • IP address
  • Browser type and operating system
  • Pages visited and time spent on the site
  • Referring website or search engine


This information is used for website analytics and to improve our services.

Online Donations and WooCommerce

NDVS uses WooCommerce, a WordPress-based eCommerce platform, to process online donations.

  • Donations are processed through secure, PCI-compliant third-party payment gateways.
  • NDVS does not store full credit card numbers, CVV codes, or banking credentials.
  • Donation records are retained for accounting, auditing, and legal compliance purposes.


Third-party payment processors are governed by their own privacy policies, and NDVS encourages donors to review those policies.

How We Use Information

We use collected information to:

  • Process donations and issue receipts
  • Respond to inquiries or requests
  • Improve website performance and user experience
  • Comply with legal, regulatory, and reporting obligations
  • Prevent fraud and ensure site security


We do not sell, rent, or trade personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain site functionality
  • Analyze website traffic
  • Improve user experience


You may disable cookies through your browser settings; however, some site features may not function properly as a result.

Information Sharing and Disclosure

We may share information only:

  • With authorized service providers who assist in website operations or payment processing
  • When required by law, regulation, or court order
  • To protect the rights, safety, or security of NDVS, website users, or the public


All service providers are required to safeguard information in accordance with applicable laws.

Data Security

NDVS implements administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable steps to protect information, no method of transmission over the internet is 100% secure.

Data Retention

Personal information is retained only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet legal, accounting, or regulatory requirements

Children’s Privacy

This website is not intended for children under the age of 13. NDVS does not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

External Links

Our website may contain links to third-party websites. NDVS is not responsible for the privacy practices or content of external sites. Users should review the privacy policies of those websites.

Your Choices

You may:

  • Request access to or correction of your personal information
  • Opt out of non-required communications


Requests can be made using the contact information below.

Changes to This Privacy Policy

NDVS reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions or concerns about this Privacy Policy or the handling of personal information, please contact:

Nevada Department of Veteran Services
9400 Gateway Dr,
Reno, NV 89521
(775) 688-1653

How Can We Help?

Want more information on earned veterans benefits or have questions or concerns? You are in the right place! Veterans Service Officers are here to help. Please fill out the form and click “Submit." To find VSO Locations, please visit the Veterans Service Officer page.

Name(Required)
Address(Required)
Have you filed a claim with the Federal VA?(Required)
NDVS (Nevada Department of Veterans Services) is currently dealing with a large number of requests.

VSO intake appointments are taking about 30–90 days to schedule. The wait time depends on which location you choose and appointment availability. If you have already submitted a request, you may need to wait longer than usual for someone to contact you. It does not necessarily mean your request has a problem, it’s primarily a notice about the current backlog.