NNSVH Received the Pinnacle Customer Experience Award

This April, the Northern Nevada State Veterans Home (NNSVH) received the Pinnacle Customer Experience Award™ for achieving best-in-class in customer satisfaction standards in the following areas:

• Overall Satisfaction
• Nursing Care
• Dining Service
• Quality of Food
• Cleanliness
• Individual Needs
• Laundry Service
• Communication from Facility
• Response to Problems
• Recommend to Others
• Activities
• Admission Process
• Safety and Security
• Overall Customer Experience

“We have a dedicated team at the NNSVH who worked very hard during the past year to keep our residents safe, healthy and happy,” said NNSVH Administrator Mike Ball. “Our team members’ continuing commitment to serving Nevada’s heroes and their families with the best care possible is admirable.”

The Pinnacle Customer Experience Award™ recognizes care providers who have achieved best-in-class customer satisfaction standards within their peer group. During the past 12 months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, interviewed customers of Northern Nevada Veterans Home regarding their satisfaction levels. Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle determined that NNSVH qualified for awards in several areas. Some of the survey quotes include:

• The care is excellent and first class. I want him to be safe and comfortable. — Nephew of a NNSVH Resident
• The most important thing for me is his contentment, but the wonderful care he receives is fine as well. It is the best place he could be for his health issues, including Alzheimer’s. They are very understanding. — Spouse of a NNSVH Resident
• They are so good there. You would be lucky to have a family member there. They really like their vets. They really value them. — Spouse of a NNSVH Resident
• My experience has been that it’s fantastic. There are a lot of amenities. The veterans come first. — Son of a NNSVH Resident
• I would say it is an outstanding, top-notch facility and I would highly recommend it. — Wife of a NNSVH Resident
• I would tell people that it’s a very well-run facility, well-organized, very clean and sanitized. They take good care of the residents. Whoever goes would enjoy being there. — Daughter of NNSVH Resident
• I would absolutely recommend it to someone else. I would tell them I have visited a lot of other places, and for seniors it is the finest place I have ever been to. –Son of NNSVH Resident

Opened in the fall of 2019 in Sparks, Nevada, the NNSVH is a 102,000 square foot facility with 96 beds and a host of amenities. Providing short-term rehabilitation, long-term care and memory care, NNSVH is overseen by the Nevada Department of Veterans Services (NDVS) and managed by Avalon Health Care Management.

For more information about the NNSVH, please visit: https://veterans.nv.gov/benefits-and-services/northern-nevada-state-veterans-home-sparks-nv/

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