Filing Unemployment

Do you have questions about unemployment benefits?

There is a free, statewide Ask A Lawyer that will focus specifically on unemployment benefits. This event is being hosted by Nevada Legal Services on Thursday, April 2, 2020 from 1:00 pm through 4:00 pm.

Meanwhile the Department of Education, Training and Rehabilitation (DETR) has expanded its helpdesk business hours to accommodate the surge in unemployment insurance claims. DETR added system and staffing support to accommodate those who need login or PIN assistance. The agency notes most people filing online are asking for assistance in resetting UI login information or a PIN number. To file online just click here: UI.nv.gov .

Security Helpdesk hours will now include Saturday hours, from 8:00 a.m. to noon to provide Login (username/password) or PIN support in English and Spanish with additional translation available as needed. Individuals can reach the Security Helpdesk at (775) 687- 6838 in Northern Nevada and (702) 486-3293 in Southern Nevada. Only filers with Login and PIN password issues should contact the Security Helpdesk during the Saturday hours.

As previously announced, DETR, in collaboration with the Governor’s Office, have also developed a new tool for constituents needing assistance with resetting their username, password or both. The state has launched a username/password reset request form available at: http://gov.nv.gov/Forms/Unemployment/. The completed form will result in state staff providing instructions on the next steps through the preferred contact methods selected on the form. The UI claims call centers will continue to operate on the already expanded hours of Monday through Friday from 8:00 am to 8:00 pm. to provide general support.

To file a claim via telephone, claimants must call one of the two state claims call centers: Northern call center: (775) 684-0350 and Southern call center: (702) 486- 0350. Claimants located in Nevada rural areas and out-of-state can call (888) 890-8211. Filers needing help with their Login or PIN should be contacting the Security Helpdesk not the claims call centers. To file for unemployment online, claimants can visit http://ui.nv.gov/css.html Claimants encountering technical problems can email INTERNETHELP@detr.nv.gov or call (775) 684-0427. Online users can also refer to the resources listed on ui.nv.gov and the updated NV Unemployment Insurance (UI) Frequently Asked Questions (FAQ’s) document at https://detr.nv.gov/Page/COVID19_(Coronavirus)_Information_for_Claimants_and_Employers

The public is highly encouraged to file online and reserve the phone lines for individuals who are not able or do not have the necessary resources to file online.

DETR also encourages online filing during nonpeak hours, such as early mornings, at night or weekends when claim volumes tend to be lower.