Southern Nevada State Veterans Home AGAIN Receives 2019 Pinnacle Customer Experience Award

The Southern Nevada State Veterans Home has once again earned the prestigious 2019 Pinnacle Customer Experience Award. Additionally, for the first time ever, each neighborhood within in the Boulder City skilled care nursing facility received 14 out of 14 “Best In Class" nationwide, out of 16 categories.  Each neighborhood satisfied the rigorous demand of scoring in the top 15% of the nation across a twelve-month average.

Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of the Southern Nevada State Veterans Home, Falconer wing unit regarding their satisfaction levels.

Customers were asked to evaluate several aspects of the services received and the following areas received the highest rankings possible in the following categories:

Overall Satisfaction

Nursing Care

Dining Service

Cleanliness

Individual Needs

Laundry Service

Communication from Facility

Response to Problems

Dignity and Respect

Recommend to Others

Activities

Professional Therapy Services

Safety and Security

Overall Customer Experience

The Customer Service Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.

Upon learning of the award, Administrator Linda Gelinger commended staff and care providers saying, “Once again, you have proven to be the best-of-the-best team in the nation! Thank you to all for doing an amazing and outstanding job for our home, our veterans, our families and each other. I’m so proud of this fabulous team!”